Orders placed at Family Ugly Christmas can only be cancelled within 24 hours. If we didn’t receive a cancellation request on the stated timeframe, your order will be sent to fulfillment and order cancellation will no longer be accepted.
Family Ugly Christmas policy on returns only applies to wrong and/or damaged products during shipping. You have 3 business days upon product receipt to notify us of any damage or wrong orders. Before we approve the return, be ready to provide photographs clearly showing the problem with the item. If the damage was incurred during shipping, we will also need photographs of the damaged packaging. Otherwise any return request will be deemed void. Please note that you will pay for the cost of shipping.
If the item is damaged, you can either choose for a refund, replacement or store credit that you can use to purchase the same or other items in our store which are of the same price or less.
Once we received your damaged/wrong items, it will be inspected by the FUC quality control team to determine the approval or rejection of the request for refund. Once request is approved we will issue partial refund.
We will only replace items which are inspected and proven to incur damaged while in transit or wrong.
Severe weather conditions, catastrophic events, or failures by the delivery partners can cause unexpected delays. Please keep up to date with your local carriers.